Client Service Advisor
ABA Bank
Job Description
Job Purpose
To contribute to ABA growth and profitability through the provision of customer service quality and sales in respect of all ABA products including understanding customer needs and choices, the communication of product features and its benefits and dealing with customers either process account opening or resolve any account related issues.
Vacancy by Location
Preah Sihanouk Provincial Branch (1 Post)
Major Areas of Responsibility
Identify sales opportunity, implement cold call program, and take appropriate actions to influence customer buying behavior by delivering the effective consultative service to both new and existing customer;
Process customer account opening over the counter to achieve individual set deposit target;
Verify customer identification and required documents to confirm their eligibility for account opening, and follow up any incomplete documents;
Resolve account service related issues which aim to provide effective customer satisfaction and retention;
Maintain secure, efficient and accurate filing to keep the confidentiality of customers and serve as a reference for any further settlement of disputes;
Maintain the superior product and service knowledge to ensure the quality of customer service provided;
Create effective referral networks including internal relationships, existing customers and local market activities to broadly promote the Bank’s product and services;
Keep a close eye on the Bank’s local competitors on what they are doing and how they are performing to make an effective plan to gain the market share;
Promote the Bank’s products and services to create the brand awareness and customer traffic.
To contribute to ABA growth and profitability through the provision of customer service quality and sales in respect of all ABA products including understanding customer needs and choices, the communication of product features and its benefits and dealing with customers either process account opening or resolve any account related issues.
Vacancy by Location
Preah Sihanouk Provincial Branch (1 Post)
Major Areas of Responsibility
Identify sales opportunity, implement cold call program, and take appropriate actions to influence customer buying behavior by delivering the effective consultative service to both new and existing customer;
Process customer account opening over the counter to achieve individual set deposit target;
Verify customer identification and required documents to confirm their eligibility for account opening, and follow up any incomplete documents;
Resolve account service related issues which aim to provide effective customer satisfaction and retention;
Maintain secure, efficient and accurate filing to keep the confidentiality of customers and serve as a reference for any further settlement of disputes;
Maintain the superior product and service knowledge to ensure the quality of customer service provided;
Create effective referral networks including internal relationships, existing customers and local market activities to broadly promote the Bank’s product and services;
Keep a close eye on the Bank’s local competitors on what they are doing and how they are performing to make an effective plan to gain the market share;
Promote the Bank’s products and services to create the brand awareness and customer traffic.
Job Requirements
Skills and Qualifications
Hold high school or bachelor degree in finance and banking, accounting or any relevant filed;
Obtain at least 2 years working experience in customer service;
Possess good sales, customer service and computer skill;
Possess good problem solving, negotiation and interpersonal skill;
Possess good verbal and written communication skill both Khmer and English;
Be able to work effectively in a team environment;
Have strong dedication to accuracy and efficiency.
Hold high school or bachelor degree in finance and banking, accounting or any relevant filed;
Obtain at least 2 years working experience in customer service;
Possess good sales, customer service and computer skill;
Possess good problem solving, negotiation and interpersonal skill;
Possess good verbal and written communication skill both Khmer and English;
Be able to work effectively in a team environment;
Have strong dedication to accuracy and efficiency.
Company Description
ABA Bank, we are committed to providing our customers exceptional service and an extensive range of financial products unparalleled in Cambodia's financial market.
Major financial publications around the globe recognized ABA's efforts to bring the very best to its clients:
The Banker magazine granted ABA the title "Cambodia's Bank of the Year" in 2014, 2016, 2019, 2021, 2022, 2023, and 2025;
The Euromoney magazine bestowed the "Best Bank in Cambodia" title on ABA for twelve consecutive years from 2014 to 2025;
The Global Finance magazine honored ABA with the title of "The Best Bank in Cambodia" from 2015 through 2025;
The Asian Banking and Finance magazine named ABA the "Domestic Retail Bank in Cambodia" for five straight years, from 2021 to 2025.
Major financial publications around the globe recognized ABA's efforts to bring the very best to its clients:
The Banker magazine granted ABA the title "Cambodia's Bank of the Year" in 2014, 2016, 2019, 2021, 2022, 2023, and 2025;
The Euromoney magazine bestowed the "Best Bank in Cambodia" title on ABA for twelve consecutive years from 2014 to 2025;
The Global Finance magazine honored ABA with the title of "The Best Bank in Cambodia" from 2015 through 2025;
The Asian Banking and Finance magazine named ABA the "Domestic Retail Bank in Cambodia" for five straight years, from 2021 to 2025.
Company Contact
#141,146,148, 148ABCD and 162A Preah Sihanouk Blvd, #15 and 153ABC St. 278, and #171 St. Preah Trasak Paem, Sangkat Boeung Keng Kang 1, Phnom Penh, Cambodia, 120102