Senior Manager, Client Management
DKSH (Cambodia) Ltd
ពិពណ៌នាការងារ
About The Role
The Senior Manager, Client Management is a pivotal leadership role within DKSH's Healthcare business in Cambodia, responsible for leading and managing client accounts to ensure seamless business integration, drive client growth, and deliver DKSH profitability targets. In this role, you will serve as the primary strategic partner between clients and DKSH, building lasting relationships and consistently maximizing client satisfaction across the full portfolio.
What You Will Deliver
- Lead and manage operating budgets and costs within annual allocations to ensure efficient and effective use of departmental resources.
- Review and align business and marketing plans with clients to achieve overall business objectives and profitability targets.
- Facilitate and lead the business integration process for new clients, ensuring a smooth and successful onboarding experience.
- Manage and monitor profit and loss (P&L) and expenditures to minimize unnecessary cost and financial risk.
- Identify and develop new business opportunities for existing clients in collaboration with the Business Development team, including managing contract renewals.
- Resolve clients' operational issues and service complaints swiftly and effectively to uphold high service standards.
- Lead business communications and business review meetings with clients' management teams to maintain strategic alignment and drive performance.
- Serve as the primary gateway between clients and DKSH, maintaining strong business relationships and maximizing client satisfaction.
- Establish and sustain a proactive network of relationships between DKSH and its clients to support long-term partnership growth.
- Lead and develop the team's capabilities in Client Management and DKSH behaviors to achieve function goals and foster a culture of continuous improvement.
- Administrative duties and coordination tasks as required
The Senior Manager, Client Management is a pivotal leadership role within DKSH's Healthcare business in Cambodia, responsible for leading and managing client accounts to ensure seamless business integration, drive client growth, and deliver DKSH profitability targets. In this role, you will serve as the primary strategic partner between clients and DKSH, building lasting relationships and consistently maximizing client satisfaction across the full portfolio.
What You Will Deliver
- Lead and manage operating budgets and costs within annual allocations to ensure efficient and effective use of departmental resources.
- Review and align business and marketing plans with clients to achieve overall business objectives and profitability targets.
- Facilitate and lead the business integration process for new clients, ensuring a smooth and successful onboarding experience.
- Manage and monitor profit and loss (P&L) and expenditures to minimize unnecessary cost and financial risk.
- Identify and develop new business opportunities for existing clients in collaboration with the Business Development team, including managing contract renewals.
- Resolve clients' operational issues and service complaints swiftly and effectively to uphold high service standards.
- Lead business communications and business review meetings with clients' management teams to maintain strategic alignment and drive performance.
- Serve as the primary gateway between clients and DKSH, maintaining strong business relationships and maximizing client satisfaction.
- Establish and sustain a proactive network of relationships between DKSH and its clients to support long-term partnership growth.
- Lead and develop the team's capabilities in Client Management and DKSH behaviors to achieve function goals and foster a culture of continuous improvement.
- Administrative duties and coordination tasks as required
តម្រូវការការងារ
- Degree or professional qualification in a Science or Medical-related discipline.
- Minimum seven to eight years of experience in a similar role.
- Minimum five years of experience in a managerial capacity.
- Strong understanding of clients' industry, business, and product landscape.
- Strong client management and communication skills, with a proven ability to build and sustain high-value relationships.
- Proven project management skills with the ability to manage multiple priorities effectively.
- Strong analytical background and knowledge of statistical analysis methods.
- Appreciation and respect for cultural sensitivities, particularly in cross-country and cross-cultural interactions.
- Fluency in English, both written and spoken.
- Minimum seven to eight years of experience in a similar role.
- Minimum five years of experience in a managerial capacity.
- Strong understanding of clients' industry, business, and product landscape.
- Strong client management and communication skills, with a proven ability to build and sustain high-value relationships.
- Proven project management skills with the ability to manage multiple priorities effectively.
- Strong analytical background and knowledge of statistical analysis methods.
- Appreciation and respect for cultural sensitivities, particularly in cross-country and cross-cultural interactions.
- Fluency in English, both written and spoken.
ព័ត៌មានអំពីក្រុមហ៊ុន
DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.
ទំនាក់ទំនងក្រុមហ៊ុន
GIA Tower, Floor 39AF, Street Sopheak Mongkul, Sangkat Tonle Bassac, Khan Chamkar Morn, Phnom Penh.